Refund & Cancellation Policy

Last updated: 13 June 2026

This Refund & Cancellation Policy applies to subscriptions to ViewKonnect, a product of Dugong International Private Limited. It forms part of our Terms & Conditions. ViewKonnect is a subscription-based digital software service.

1. Free trial

New accounts receive a 30-day free trial so you can evaluate the Service before paying. No payment is taken to start the trial. You are charged only if you choose a paid plan.

2. Cancellation

You may cancel your subscription at any time from your account portal. When you cancel, your subscription will not renew for the next billing cycle, and your paid access continues until the end of your current billing period. After that, your account moves to a free/limited state; we do not delete your account data immediately, so you can reactivate later.

3. Refunds

• First purchase – 7-day window: If you are not satisfied, you may request a refund within 7 days of your first paid charge. Approved refunds for the first charge are processed back to your original payment method.
• Monthly plans: After the 7-day window, monthly subscription fees are non-refundable. You may cancel to stop future charges; access continues until the end of the paid month.
• Annual plans: Annual subscriptions may be refunded on a pro-rata basis within 30 days of the charge, at our reasonable discretion, for the unused portion of the term.
• Add-on seats: Charges for additional Business seats follow the same rules as the plan to which they are added.

4. Failed payments & grace period

If a renewal payment fails, we provide a 7-day grace period during which you keep access to your account and portal. If payment is not completed within the grace period, outgoing remote connections are paused until billing is restored. Your data and settings are not deleted during this time.

5. How to request a refund or cancel

You can cancel directly from your portal. For refund requests or any billing question, contact us at customerservice@dugong.in with your account email and the transaction details. We aim to respond within 2–3 business days, and approved refunds are typically processed within 5–7 business days to the original payment method (actual credit timelines depend on your bank or card issuer).

6. Taxes

Where a refund is issued, any applicable taxes (such as GST) collected on the refunded amount are handled in accordance with applicable law.

7. Contact

Dugong International Private Limited
Ground Floor, Plot No. 78, Careers 360, Sector 44 Road, Sector 44, Gurugram, Haryana – 122003, India
Email: customerservice@dugong.in · Phone: 1800-890-8477