Shipping & Delivery Policy

Last updated: 13 June 2026

ViewKonnect is a digital software-as-a-service product. There is no physical shipment of any goods. All access is delivered electronically.

1. Digital delivery

ViewKonnect, operated by Dugong International Private Limited, is provided entirely online as a software-as-a-service (SaaS) product. We do not ship or deliver any physical products. "Delivery" refers to electronic access to the Service.

2. How and when you get access

Account access is provisioned immediately after you sign up and verify your email address.
Software downloads (the ViewKonnect applications) are available instantly from the Download page and from your portal.
Paid features and seats are activated immediately, or as soon as your payment is confirmed by our payment partner. In most cases activation is instant; if a payment requires verification, access is enabled promptly once confirmed.

3. Delivery confirmation

Because the Service is digital, your account portal reflects your current plan, seats and access at all times. You will also receive service emails (such as verification and billing confirmations) at the email address registered to your account.

4. Service availability

Access to the Service requires a compatible device and an internet connection. Continued access is subject to your active subscription and our Terms & Conditions.

5. Need help?

If you have any trouble accessing the Service after signing up or paying, contact us and we'll help right away:

Dugong International Private Limited
Ground Floor, Plot No. 78, Careers 360, Sector 44 Road, Sector 44, Gurugram, Haryana – 122003, India
Email: customerservice@dugong.in · Phone: 1800-890-8477