The agreement between you and Dugong International Private Limited for the use of ViewKonnect.
Last updated: 13 June 2026
These Terms & Conditions ("Terms") govern your access to and use of the ViewKonnect website, applications and services (collectively, the "Service"), operated by Dugong International Private Limited ("ViewKonnect", "we", "us" or "our"), a company incorporated in India (CIN: U30000DL2019PTC352199), with its registered office at Ground Floor, Plot No. 78, Careers 360, Sector 44 Road, Sector 44, Gurugram, Haryana – 122003, India. By creating an account, installing our software, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and capable of entering into a binding contract to use the Service. You agree to provide accurate registration information, verify your email address, and keep your account credentials secure. You are responsible for all activity that occurs under your account, and you must notify us promptly of any unauthorised use.
ViewKonnect provides remote desktop and remote-support software, including remote control, unattended access, team and device management, and related features. You may only use the Service to access devices you own or are explicitly authorised to access. You are solely responsible for obtaining all necessary consents from device owners and users before connecting.
You agree not to use the Service to:
We may suspend or terminate accounts that violate these Terms, and we operate administrative controls (including session limits and a remote kill-switch) to protect the integrity and security of the Service.
The Service is offered on subscription plans described on our Pricing page. New accounts may receive a free trial period. Paid subscriptions are billed in advance on a monthly or annual basis, in Indian Rupees (INR), through our third-party payment partner. The "Business" plan is billed per seat with a stated minimum number of seats; you may add seats at any time, and charges adjust accordingly. Prices are exclusive of applicable taxes (such as GST), which are added where applicable. We may change our prices on a prospective basis with notice; changes do not affect the period you have already paid for.
Payments are processed securely by our payment partner (Razorpay). We do not store your full card or banking details on our servers. By subscribing, you authorise recurring charges for your selected plan until you cancel. If a payment fails, we may provide a grace period as described in our Refund & Cancellation Policy, after which certain features (such as outgoing remote connections) may be paused until billing is restored.
You may cancel your subscription at any time from your account portal. Cancellations, refunds and the handling of failed payments are governed by our Refund & Cancellation Policy, which forms part of these Terms.
The Service, including all software, content, trademarks and the "ViewKonnect" name and logo, is owned by or licensed to Dugong International Private Limited and is protected by applicable laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. You may not copy, modify, reverse-engineer, or create derivative works except as permitted by law.
Your use of the Service is also governed by our Privacy Policy. You retain ownership of your data; you grant us the limited rights needed to operate and provide the Service to you.
The Service relies on third-party providers (for example, payment processing, email delivery and hosting). We are not responsible for the acts or omissions of third parties, and your use of their services may be subject to their own terms.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
To the maximum extent permitted by law, Dugong International Private Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or business, arising out of or relating to your use of the Service. Our total aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount paid by you to us for the Service in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Dugong International Private Limited and its officers, directors and employees from any claims, damages, liabilities and expenses arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or if required to protect the Service or comply with law. On termination, your right to use the Service ceases; certain provisions (including ownership, disclaimers, limitation of liability and governing law) survive.
We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date, and material changes may be notified to you. Your continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of India. Subject to applicable law, the courts at Gurugram, Haryana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
For any questions about these Terms, contact us at:
Dugong International Private Limited
Ground Floor, Plot No. 78, Careers 360, Sector 44 Road, Sector 44, Gurugram, Haryana – 122003, India
Email: customerservice@dugong.in · Phone: 1800-890-8477
ViewKonnect